TELEMARKETING AND CALL CENTER SOFTWARE AS A SERVICE (SaaS)

Unified Communications, Fax, SMS, EMail and Voice Broadcasting Software, Advance blended call center solution

IVR Nafair is a multi-tenant, unified communications-based autodialer, predictive dialer, and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, complete call center, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact center-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call center scenarios with effective and efficient communications management.

Features

Multi-tenant and Multi-campaign

IVR Nafair is a web based multi-tenant package that offers separate web portals for Admin and users, and facilitates complete campaign management. Each user can manage, monitor, and run multiple campaigns separately and independently.

Unified Broadcasting

IVR Nafair is a web-based unified communication autodialer and telemarketing software. It supports bulk SMS marketing, Fax blasting and Voice broadcasting. IVR Nafair offers smart autodialer and smart predictive dialer capabilities. 
IVR Nafair has different broadcasting campaigns each and everyone targeting your telemarketing needs. These broadcasting campaigns makes it a complete unified broadcasting platform where you can broadcast Voice, Fax, SMS, Email, Survey and IVRs.

Improved Dashboard

Monitoring system statistics, user campaigns, channel usage, and campaign statistics is fast, efficient, and streamlined. We combined all monitoring needs in one place, allowing Admin to monitor overall system resources, including node, user, and campaign statistics.

Campaign Statistics and Reporting

IVR Nafair has chart based reporting that makes viewing and analyzing a campaign much easier. You can now view the contact details of those who answered your call, and of those where the call failed (due to Busy, No Answer, Congestion, Unknown error). You can export these contact lists for further processing.

Advanced User Management

IVR Nafair supports advanced user management features like user switching, balance management, real time billing, live monitoring, and managing user campaigns. Admin can also manage system
resources in an efficient and easy manner, including assigning or de-assigning extensions and DIDs to users.

Surveys and Polls

IVR Nafair offers a survey campaign feature that enables you to run voice-based surveys asking recipients multiple questions, and then creating useful reports from the survey responses.
IVR Nafair, Auto Dialer software has a survey campaign for telephone surveys and polls. This auto dialer software automatically dials a list of numbers and asks them a set of questions that they can respond to, by using their telephone keypad. You can schedule when to make calls, record your questions using IVR Nafair voice recording features and run campaign. You can view graphical charts and reports for your survey campaign and analyze recorded responses from your prospects.

Live Monitoring

IVR Nafair provides a complete call tracking and monitoring system. Admin can monitor active users load, live calls and gateway loads, as well as system and campaign statistics. Call tracking is an important feature that can allow you to analyze your customers and your campaigns. Inbound campaign and Interactive campaign allows you to fully utilize call tracking. For all inbound calls and transferred calls, you can access information such as call duration and caller ID of the caller.

Improved Web-based IVR Designer

IVR Nafair is bundled with a web-based IVR Designer enabling you to design your custom IVR menus as you choose, with our simple Drag and Drop feature. IVR Nafair then plays these IVRs to your customers.

Contacts Management

IVR Nafair boasts an excellent contact management and filtering system. You can categorize and manage contacts destination-wise, filter duplicate and invalid contacts, and also import contacts from external files in CSV format.

Scheduling

You can schedule campaigns and can set a campaign to start and stop on a particular date, or time, as well as setting days of the week. Campaigns will automatically start and stop on the specified day and time.

External Call Center

IVR Nafair includes basic call center functionalities and can be integrated to work with an external call center for further support.

Call Center Support

IVR Nafair provides all the functionalities of a Call Center. Wheather its an automated Inbound Call Center or an automated Outbound Call Center you can use functionalities of both with this autodialer software.

Multi Campaign

IVR Nafair offers multiple campaigns. 12 types of campaigns are being offered i.e Message Campaign, Agent Campaign, Interactive Campign, Inbound Campiagn, Survey Campaign, IVR Campaign, Appointment Reminder Campaign, Survery Campaign, Fax Campaign, SMS Campaign, Email Campaign, Voice Campaign.

Call Queueing and Press 1 Campaign

Call queueing support is provided in IVR Nafair and you don’t need to integrate any other third-party call queuing system. Press 1 Campaign also known as Interactive voice broadcasting can be created in simple steps. On pressings 1 it forwards the calls to Agents that were in a queue.

Web Phone

A Web phone is WebRTC based phone that allow agents to receive calls only using their browsers, without any additional hardware or software. IVR Nafair offers integrated web phone for agents. Not only can it receive forwarded calls, but also enables agents to perform following actions.